Privacy Policy for Nauru E-Bus Service
Operated by the Department of Transport, Republic of Nauru
Your privacy is important to us. It is the policy of the Department of Transport (DoT) of the Republic of Nauru to respect your privacy and comply with all applicable laws and regulations regarding any personal information we may collect about you in connection with the Nauru E-Bus Service, including through our website, www.nauruebus.nr, our mobile application, and other services we provide or operate.
This policy is effective as of 1 October 2025 and was last updated on 1 October 2025.
Information We Collect
Information we collect includes data you knowingly and actively provide when using or participating in the Nauru E-Bus Service, as well as information automatically sent by your devices when accessing our services, such as the e-bus mobile app, website, or GPS tracking systems.
Log Data
When you interact with our website, mobile app, or other digital services, our servers may automatically log standard data provided by your device. This may include:
Your device’s Internet Protocol (IP) address
Your browser or app type and version
The pages or features you access
The time and date of your interaction
The time spent on each page or feature
Other details about your interaction, including technical details related to any errors you may encounter
While this information may not be personally identifying on its own, it could potentially be combined with other data to identify individuals.
Personal Information
We may request personal information, which may include one or more of the following:
Name
Email address
Phone/mobile number
Home/mailing address
Date of birth (for accessibility or fare eligibility purposes)
This information is collected only when necessary to provide or enhance our e-bus services, such as for ticketing, passenger feedback, or accessibility accommodations.
Legitimate Reasons for Processing Your Personal Information
We collect and use your personal information only when we have a legitimate reason to do so, such as to provide you with safe, efficient, and accessible e-bus services. We collect only the personal information that is reasonably necessary to deliver these services.
Collection and Use of Information
We may collect personal information from you when you:
Register for or use the Nauru E-Bus mobile app
Purchase tickets or access fare subsidies
Provide feedback or contact us via email, phone, social media, or similar channels
Participate in surveys, promotions, or community engagement initiatives related to the e-bus service
Interact with our website or GPS tracking features
We may collect, hold, use, and disclose information for the following purposes, ensuring that personal information is not processed in a manner incompatible with these purposes:
To provide real-time bus tracking, estimated arrival times (ETAs), and route planning
To personalize your experience with the e-bus service, including accessibility features
To contact and communicate with you regarding service updates or disruptions
For analytics, market research, and service improvement, including passenger flow analysis
To comply with legal obligations, such as fare audits or safety reporting
For internal record-keeping and administrative purposes
To ensure the security and proper use of our website, mobile app, and GPS systems
To resolve disputes or address complaints related to the e-bus service
We may combine information collected about you with anonymized data or research from trusted sources to improve service delivery.
Security of Your Personal Information
We take reasonable steps to protect your personal information using commercially acceptable means to prevent loss, theft, unauthorized access, disclosure, copying, use, or modification. Measures include secure data storage, encryption for GPS and app data, and access controls managed by the Department of Transport in collaboration with the Department of Information and Communications Technology (DICT).
However, no method of electronic transmission or storage is 100% secure, and absolute data security cannot be guaranteed. We comply with all applicable laws in the event of a data breach. You are responsible for maintaining the security of any passwords or login credentials used for our services.
How Long We Keep Your Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. The retention period depends on the purpose of the data collection, such as ticketing records or feedback analysis. When your personal information is no longer required, we will delete it or anonymize it by removing all identifying details.
If necessary, we may retain personal information to comply with legal, accounting, or reporting obligations, or for archiving purposes in the public interest, such as transportation research or statistical analysis.
Children’s Privacy
The Nauru E-Bus Service does not target children under the age of 13, and we do not knowingly collect personal information from children under 13. If such information is inadvertently collected, it will be deleted promptly upon discovery.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
Third-party service providers, such as GPS data vendors or app hosting providers, to enable service delivery
DICT for technical support and cybersecurity compliance
Our employees, contractors, or related entities involved in e-bus operations
Courts, tribunals, regulatory authorities, or law enforcement as required by law
Third parties assisting with data processing, analytics, or service improvements
All third parties are required to protect your personal information in accordance with this policy.
International Transfers of Personal Information
Personal information collected through the Nauru E-Bus Service may be stored or processed in facilities maintained by us or our third-party providers, such as cloud servers, which may be located outside Nauru. If we transfer your information internationally, we will:
Ensure transfers comply with applicable data protection laws
Protect transferred information in line with this privacy policy
Note that countries where data is processed may have different data protection laws than Nauru.
Your Rights and Controlling Your Personal Information
You have the right to withhold personal information, though this may limit your ability to use certain e-bus services, such as mobile app features. We will not discriminate against you for exercising your rights over your personal information. If you provide personal information, we will collect, hold, use, and disclose it as outlined in this policy.
You may request details of the personal information we hold about you. If you believe any information is inaccurate, incomplete, or misleading, please contact us to request corrections. You may also opt out of communications or direct marketing by following unsubscribe instructions provided in our emails or app notifications.
If you provide personal information about another person, you confirm you have their consent to do so. If we receive personal information from a third party, we will protect it as outlined here.
To address concerns about data protection breaches, contact us with full details. We will investigate promptly and provide a written response outlining our findings and actions. You may also contact a relevant data protection authority with complaints.
Use of Cookies
We use cookies to collect information about your activity on our website and mobile app. Cookies are small data files stored on your device to help us understand your preferences and improve our services. You can manage cookie settings through your browser or app.
Limits of Our Policy
Our website and app may link to external sites not operated by the Department of Transport. We are not responsible for the content or privacy practices of those sites.
Changes to This Policy
We may update this privacy policy to reflect changes in our operations, acceptable practices, or legal requirements. Updates will be posted on www.nauruebus.nr. If required by law, we will seek your permission or provide opt-in/opt-out opportunities for significant changes to how we use your personal information.
Contact Us
For questions or concerns about this privacy policy or your personal information, please contact:
Department of Transport, Republic of Nauru
Email: nauruebus@gmail.com
Address: Bus Depot, Arijejen, Republic of Nauru
Phone: +674 888 0661